Customer Relationship Management
Getting your client to sign up for your product is just the first step.
Customer Relationship Management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.
At eMD we have our own in-house "incubation" department, assisting our clients during the initial first couple of weeks after joining to ensure that they use our systems to their full potential and getting the most out of it.
"Incubation" clients receive priority assistance when it comes to support queries.